All customizations are set as an attribute when the plugin is included on your webpage:. The following values are supported: You may pass an optional ref parameter if you wish to include additional context to be passed back in the webhook event. User Email Quick Reply. If the user is already logged in to their Facebook account, they will be able to start chatting with your bot right away.
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For example, you could use it to keep track of which customers have engaged with your business via the plugin.
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No need to capture their information to follow up, just use the same conversation in Messenger. We highly suggest not changing the default position of the customer chat plugin from the bottom-right corner of your page.
The following values are supported:. IP addresses and localhost are not supported for whitelisting.
Built in, real-time chat messenger widget with automated invitations.
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Troubleshooting Tips If you're having trouble getting the plugin to render properly, try the tips below: Plug in your VoIP provider or just place a call button on your website.
Dynamic Controls of the Plugin We also provide APIs that allow you to dynamically control certain behaviors of the plugin such as opening and closing the dialog. Hardware phone Answer calls with any hardware phone device. This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage.
Internal calls Make unlimited calls to your colleagues, without setting up SIPs. The greeting text that will be displayed if the user is currently logged in to Facebook.
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The color to use as a theme for the plugin, including the background color of the customer chat plugin icon and the background color of any messages sent by users.
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This attribute is now deprecated. Customer Chat Plugin beta Support for Safari 12 has been temporarily disabled.
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Sets the number of seconds of delay before the greeting dialog is shown after the plugin is loaded. By default, the greeting dialog will be shown on desktop and minimized on mobile.
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Users can also click to show or to minimize the dialog.
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|To enable this, the Messenger Platform will include a "source": Whitelist the domain of your website For security reasons, the plugin will only render when loaded on a domain that you have whitelisted. By default, the greeting dialog will be shown on desktop and minimized on mobile.
Use a fully qualified domain name, such as https: For example, you could use it to keep track of which customers have engaged with your business via the plugin.