BAD FORM (Here is a transcript of a chat with ASOS) You're now chatting to Asha please pop over your order number and date of birth so i can check it out.
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Here comes the big issue.
ASOS Shop women's fashion & men's clothing Free Delivery & Returns
Had parcel delivered open with 2 items missing. Asos stole my money. Returned my order with the label provided in the bag. Contacted them - and they dont have a generated labels confirmation and they dont track them.
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Chat with a member of our support team. Please sign in so that we can display your orders.
Sign in. Continue without signing in Cancel. What is your. Hilarious auto-generated responses by ASOS customer service team leave Facebook 'I jokingly called it my A-wake given I am still here'. ordered two sizes). ASOS is my 'go to' website for ordering without any hassle.
Useful. ✕. lack of customer service! Will definitely not be ordering here again.
They asked me to wait until September I live in the Netherlands so a little hard for me to check.
See all answers 1. I am afraid that I might experience the same nightmare the others that reviewed this company. ASOS are absolutely shocking. It has been 3 months.
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They also assure you they have escalated your complaint and will send you another parcel for another member of staff to then tell you, after you contact them again!
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|I contact ASOS again and they tell me the same thing "wait till the end of the day it will be there by today" I explained usps has already been to my house and they proceeded to tell me to wait it will be there today and ended the chat on me before finishing the conversation.
I tried contacting customer support again. I still haven't had an explanation of what went so wrong in this particular case. They have a great choice of brand clothes. Not just about the package being gone, but now for the terrible customer support.
I waited for an answer but nothing for a week. The same with standard.